Quality of Conformance Definition
Quality of Conformance can be defined as a quality management terminology which measures the value/ amount or any other measuring factor by which the developed product, service provided or even the manufacturing/ service providing system achieves quality targets or deviates from the set standards, benchmarks or any other guidelines of operation which can be classified into four major criteria like minor, major, critical, serious or any other such similar classification.
Manufacturers of the products and services sets and develops certain evaluation points and benchmarks for their goods manufactured based on factors like experience, customer requirements etc. These setpoints and benchmarks work as the level of expectation for which the products and services against which finished products will be compared for identifying deviations. If the targets are achieved, i.e. they meet the specified requirements, then the product has excellent quality of conformance. And if the product does not meet the required points and deviates highly from the proposed benchmarks and designs, the product has a poor quality of conformance. As it is not possible to meet the level of expectation exactly, so the manufacturers follow tolerance policy. This tolerance policy gives the layout of how much deviation is allowed for the product from the expected standards and to be accepted.
Justin is the proprietor of cab services in Miami. His business requires picking up of guest from the airport and leave them to their desired locations. In hurdle of business to become the top cab service provider of Miami, he wants to increase the number of pickups and wants that his cabs are available at the airport during the peak hours. Drivers are provided with their daily schedule, which clearly stating each drivers duty timing schedule along with their respective car. Since no one knows the traffic and future, so delay on roads is expected. So Justin allows leverage of + or – 15 minutes.
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Last day there was a pickup time of 2:05 PM. Due to road traffic driver couldn’t arrive at the airport until 2:16 PM. Since the driver couldn’t make up with the expected time and missed his arrival time, but it is acceptable as he was there in the leverage time. So his Quality of conformance is not shattered and is acceptable. However, if he would have reached airport after 14:20, this would have called attention for determining the reason of deviation as it crossed leverage time of + 15 minutes also.
Factors Affecting Quality of Conformance
- Market – A market is a place where goods and services are exchanged based on the requirement of the supplier, customers etc. A customer asks for his requirements with his buying capacity that determines the quality of conformance.
- Materials – To manufacture a product and fulfil market needs, one needs raw materials. The availability of adequate material is very crucial for sustaining the level of quality of conformance of final goods. The market is full of available materials with different specifications but what important is to choose the perfect material which completes the needs of the product at the optimum level of satisfaction with all specifications.
- Technology – It is essential to choose the advance technology and machinery as it has a direct impact on the quality of conformance. Today’s technology plays a vital role in saving cost and providing the best results with minimum or no wastage.
- Labour – To choose efficient and skilled labour is vital as their experience and knowledge will have a great impact on goods produced or service rendered to maintain the quality of conformance. Trained and capable labour will help in better designing and manufacturing of new products.
- Cost – With the growing competition in the global market, it is necessary to manufacture products/ provide service at the lowest possible cost. Money is the deciding factor of quality of conformance. Cost of maintenance and improvement has increased in today’s world.
- Management – It is the management who decides the quality of conformance to be maintained. Some managers give more importance towards it while some may not. Quality conformance programmes should be organised and supported by top management authorities.
On broader levels, it is factored from following –
- Raw Material
- Appropriate machines and tools
- Process selection
- Skilled labour and workforce
- Transit and handling of materials
- Feedback from customers.
- Ensuring Quality of Performance – As this is a checking and corrective strategy, comparing finished products with set standards and identifying deviations helps in ensuring better quality products reaches the market. Mistakes once identified will be rectified to rectify deviations which in turns increases the quality of performance in the long run.
- Increased Customer Satisfaction – Measuring products manufactured/ services provided with set standards to identify deviations helps in increasing customer satisfaction as only refined products will be made available to the customer. In case of deviations, products will undergo a re-engineering phase to ensure the quality of conformance better.
- Brand Value Development – Organization following quality of conformance, will have a brand value and reputation in the market.
- Cost Efficiency – As it ensures the quality of product delivered in the market, it helps to ensure cost savings as only refined products is allowed to enter in the market thereby reducing chances of customer dissatisfaction, warranty claims and lawsuits also decreases.
- Increased Marketability – Organization products or services enjoys better marketability as customers develop trust in the quality of product supplied by the entity.
Quality of conformance can be described as a plan, monitor, check and act strategy in quality management theory. It specifies the level of non-conformance of a particular product manufactured or services provided. Management cannot always target to ensure zero non-conformance all time, and therefore a certain level of deviations are allowed and ignored. Overall, this concept helps in ensuring better quality products and services delivery in the market.
This has been a guide to Quality of Conformance and its definition. Here we discuss example and factors affecting the quality of conformance along with benefits and differences. You may learn more about financing from the following articles –