Credit Counseling

Updated on March 19, 2024
Article byShrestha Ghosal
Edited byShrestha Ghosal
Reviewed byDheeraj Vaidya, CFA, FRM

What Is Credit Counseling?

Credit counseling is a financial service created to assist individuals facing debt-related issues manage their finances more effectively. It involves engaging with certified credit counselors who evaluate an individual’s financial situation, including income, expenses, and debts. The counselors work with their clients to help them regain control of their financial health.

Credit Counseling

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During the counseling sessions, individuals are educated about financial literacy, budgeting, and responsible money management practices. Counselors also negotiate with creditors on behalf of clients to secure lower interest rates or more favorable repayment terms. This process may help clients reduce their financial obligations and empower them with the tools and knowledge needed to achieve financial stability.

Key Takeaways

  • Credit counseling is a financial service that helps individuals manage their debts and finances. Certified counselors instruct their clients who are trapped in overwhelming debt on how to achieve financial stability. This counseling offers them financial literacy and action plans that assist them in regaining their economic well-being.
  • This counseling aids individuals by creating a budget that considers their spending, income, and other financial obligations. It helps them monitor their expenses and meet their financial goals.
  • This process combines budgeting, debt management, and financial education to devise a comprehensive plan for achieving a secure financial position.

How Does Credit Counseling Services Work?

Credit counseling is a financial service designed to aid individuals struggling to manage their debts and finances. It serves as a guidance for individuals who find themselves trapped in overwhelming debt. This counseling gives them the financial knowledge and strategies to control their economic well-being.

This counseling involves a one-on-one relationship between individuals seeking help and certified credit counselors specializing in financial matters. These counselors assess an individual’s financial circumstances, including income, spending, and outstanding debts. They develop a personalized financial profile through careful analysis and develop a comprehensive action plan.

The counselors help their clients prevent bankruptcy by offering a structured and realistic approach to debt management. It combines budgeting, debt management, and financial education to create a scheme for achieving financial stability. Individuals can develop the skills and knowledge needed to make sound financial decisions by working with certified credit counselors and head towards a more secure and prosperous financial future.

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Let us go through the following examples to understand this counseling:

Example #1

Suppose Jenny had been struggling to manage her credit card debts. She decided to seek counseling for help. Jenny scheduled an appointment with a certified credit counselor at a nonprofit agency. During the session, she shared her financial details, including her income, expenses, and credit card balances. The counselor reviewed her situation and helped her create a monthly budget that prioritized her essential expenses and allocated some funds toward debt repayment. Over time, with the guidance of her counselor, Jenny reduced her credit card balances, avoided late fees, and started rebuilding her credit.

Example #2

The United States housing situation has increasingly negatively impacted financial systems, mental health, and neighborhoods. Moreover, the lack of stable housing options has affected employment and the ability to pursue higher education. Backed by the Wells Fargo Foundation, a new National Foundation for Credit Counselling (NFCC) campaign attempts to address this issue. With the help of financial awareness, testimonials, and debt management counseling from authorized NFCC-certified credit counselors, the “Make it R.E.A.L.” campaign addresses the issues of housing instability and the specific problems that tenants encounter.

How To Prepare For Credit Counseling?

The steps to prepare for credit counseling services are:

  • Individuals may start by collecting all relevant financial documents, including bank statements, credit card statements, loan agreements, pay stubs, and any bills or notices related to their debts.
  • They must list all their outstanding debts, including the creditor’s name, outstanding balance, interest rate, and minimum monthly payment. This comprehensive debt list will be essential for the counselor to formulate a debt management plan.
  • Then, they must take some time to evaluate their current budget. Individuals must identify their income sources and track their monthly expenses. This process will give them a clear understanding of their financial inflow and outflow.
  • The individuals must reflect on their financial goals and the objectives they want to achieve through credit counseling. It will help the counselor customize their advice and plans according to the client’s needs.
  • During the counseling session, individuals must discuss their financial situation honestly and transparently. It will help the counselor provide guidance and develop a realistic plan for them.
  • Finally, they must commit to the action plan developed during the counseling session.

Pros And Cons

The credit counseling agencies’ pros are:

  • Credit counselors are trained professionals with expertise in financial matters. They can provide valuable insights and advice on how to manage debts effectively. They can create a personalized plan tailored to an individual’s financial situation, including negotiating with creditors for lower interest rates or more favorable terms.
  • These agencies may develop a realistic budget considering income, expenses, and debt obligations. A well-structured budget can be a powerful tool for managing finances, tracking expenses, and ensuring individuals meet their financial goals.
  • They provide financial education and counseling sessions. These sessions can improve financial literacy and empower individuals to make informed decisions about their money. They can learn about credit management, saving strategies, and responsible economic behavior.
  • The agencies assist in creating a structured debt repayment plan. They may consolidate the debts into a single monthly payment, making managing and reducing debt easier over time. This can be particularly beneficial in case of multiple high-interest debts.

The credit counseling agencies’ cons are:

  • Some counseling agencies charge fees for their services. The for-profit agencies may charge substantial fees.
  • This counseling primarily focuses on debt management and budgeting. If the financial issues are more complex, like legal troubles or significant tax problems, it may not provide the needed assistance.
  • It cannot guarantee debt reduction or complete resolution. The success depends on the individual’s commitment to following the plan and making regular payments. If they fail to adhere to the schedule, they may not achieve the desired results.

Credit Counseling vs Debt Settlement vs Bankruptcy

The differences between the three are as follows:

Credit Counseling

  • This counseling primarily focuses on helping individuals manage their existing debts more effectively. The credit counselors work with clients to create budgets, develop debt repayment plans, and provide financial knowledge to improve financial literacy.
  • It can help individuals avoid bankruptcy and develop responsible financial habits.
  • These counseling services aim to help clients repay their debts in full over time through structured repayment plans. It does not involve negotiating settlements for less than the total amount owed.

Debt Settlement

  • Debt settlement involves negotiating with creditors to settle outstanding debts for less than the total amount owed. This approach can result in significantly reduced debt balances, making it an attractive option for those with overwhelming debt.
  • This settlement may harm credit scores because it involves partial repayment of debts. However, this impact may be less severe than bankruptcy.
  • It aims to reduce the total amount of debt owed by negotiating with creditors. Depending on the negotiated terms, it can result in a lump-sum payment or structured settlement plan.


  • Bankruptcy is a legal process that can result in the discharge of certain debts, offering individuals a fresh financial start. It is a last resort for those facing extreme debt.
  • It can have a severe and lasting negative impact on credit scores. A bankruptcy filing can remain on a credit report for up to ten years, making it challenging to obtain credit or loans in the future.
  • It aims to provide individuals with a legal process to eliminate or manage their debts.

For-profit vs Nonprofit Credit Counseling

The differences between the two are as follows:

For-Profit Credit Counseling

  • These counseling agencies charge fees for their services. These fees vary widely and may include upfront costs, ongoing monthly payments, and fees based on a percentage of the client’s debt.
  • They operate to generate a profit for their shareholders or owners. This profit motive can sometimes lead to conflicts of interest, where the agency may prioritize its financial interests over its clients.
  • Such counseling agencies are subject to state and federal regulations, but there is generally less oversight than nonprofit agencies.

Nonprofit Credit Counseling

  • These counseling agencies are mission-driven organizations focused on helping individuals manage their finances and debts effectively. Their primary goal is to assist clients.
  • They often charge lower fees or offer fee-waived services. They prioritize affordability and accessibility, making their services more accessible to individuals with financial difficulties.
  • The agencies are subject to rigorous regulations to ensure they operate in the best interests of their clients. They must meet strict standards and adhere to ethical practices while providing clients with a higher quality of services.

Frequently Asked Questions (FAQs)

1. How to get a credit counseling certificate?

 The steps for getting this certificate are:
– Individuals must research and select a reputable and accredited nonprofit counseling agency.
– They must contact the chosen agency and set up a counseling session.
– During the session, a certified counselor will review the individual’s financial situation, budget, and debts and guide them according to their needs.
– If bankruptcy is a consideration, they may need to complete a pre-filing bankruptcy counseling course, a prerequisite for filing. The counseling agency may provide details.
– The agency will issue a certificate after completing the counseling session and any required courses.

2. How does credit counseling affect credit score?

This counseling does not directly affect your credit score. However, if individuals enroll in a debt management plan (DMP) as part of the counseling, there may be an impact. Creditors may report participation in a DMP, which may be perceived as a sign of financial hardship. This report may lead to a decrease in credit scores.

3. Do banks offer credit counseling?

Banks do not provide these counseling services directly. Nonprofit organizations, community agencies, or specialized counseling agencies independent of banks usually offer them. These organizations employ certified credit counselors who can help individuals with budgeting, debt management, and financial education.

This article has been a guide to what is Credit Counseling. We explain its pros, comparison with debt settlement & bankruptcy, examples, & how to prepare for it. You may also find some useful articles here –

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